Author: IBL News

  • The University of Phoenix Makes Its Chatbot More Engaging After Three Years of Experience

    The University of Phoenix Makes Its Chatbot More Engaging After Three Years of Experience

    IBL News | New York

    The University of Phoenix announced a new version of its chatbot, called Phoebe, designed to serve as a 24/7 point of contact for assisting students.

    In its three years of existence, the chatbot has catered to over 500,000 conversations — an average of 1,700 chats per day —coming from over 125,000 unique students.

    This AI agent leverages Natural Language Processing (NLP) and Conversation Design‘s best practices, such as Empathy, Brevity, GoodGreetings, and RuleofThree to make the bot engaging.

    Jamie Smith, chief information officer of the University of Phoenix, explained that the chatbot team created scenarios based on a student’s lifecycle to give students responses specific to them.

    Students access Phoebe through their student portal, receiving a variety of information, including:

    • GPA/grades
    • Making changes to their schedule
    • Animated directions on how to access specific information on the student portal
    • Articles are written for students that answer common questions
    • Credit balance statements; and
    • Financial document status.

    The University of Phoenix said that “its team is conducting a real-time experiment to make the AI-based chatbot proactive so that the institution can engage with students when they are online and give students contextual guidance to successfully progress in their educational journey.”

    “Our team is also working to integrate predictive models into Phoebe so that we can identify students who may need our support more than others by directing them to the right resources,” stated Richa Gupta, Product Manager at Self Service & Automation.

  • YouTube Will Launch a Feature Bringing Structured Learning Experiences into Its Channels

    YouTube Will Launch a Feature Bringing Structured Learning Experiences into Its Channels

    IBL News | New York

    YouTube announced it will launch a new feature called Courses soon to bring structured learning experiences along with a monetization solution.

    Instructors will be able to organize their videos along with reading materials and questions. The content will be offered for free or for a fee without any ads. YouTube unveiled this feature, now in beta, at its annual Google conference in India this week.

    For years, teachers have used YouTube to promote lessons and persuade learners to join their classes off the platform.

    YouTube has partnered with several local creators, LearnoHub, Speak English With Aishwarya, and Telusko, to develop courses across academic and vocational subjects in various Indian languages.

    This move represents Google’s growing push to make inroads in India’s education market, with 300 million students. Meta and Amazon have also made deep investments in the space in recent years.

  • Many Private Colleges React to Decline in Enrollment by Cutting Tuition in Half

    Many Private Colleges React to Decline in Enrollment by Cutting Tuition in Half

    IBL News | New York

    A growing number of small, private colleges are cutting tuition in half, overhauling prices to reflect what most students pay after discounting through need-based and merit financial aid, according to an extensive report in The New York Times this week.

    This so-called tuition reset has a marketing component since it boosts recognition for some lesser-known colleges.

    An example is New London, New Hampshire-based Colby-Sawyer College, which hacked the official price of tuition for the 2023-24 school year to $17,500 from about $46,000, a drop of 62%. At Colby-Sawyer, every student gets a discount, says the institution.

    Other private schools announcing a tuition reset in the last two years include Lasell University in Newton, Mass., Washington & Jefferson in Washington, Pa., Roanoke College in Salem, Va., Houghton University in Houghton, N.Y., and Fairleigh Dickinson, in New Jersey, of about 25 percent, effective last year.

    Many private colleges are feeling pressure to fill their classes, competing for students while facing a growing skepticism about whether the degree, along with its debt, is worth it.

    A recent study by Sallie Mae and Ipsos revealed that nearly a third of parents and students believe that a college education is overpriced compared with its value.

    However, most students at private colleges do not pay the list price.

    According to a study from the National Association of College and University Business Officers, 359 private nonprofit colleges and universities reported that a vast majority — 82.5 percent — of undergraduates received grant aid in the 2021-22 school year.

    On average, the awards were the highest ever, covering 60.7 percent of published tuition and fees.

  • The Year of ChatGPT and the Large Language Models

    The Year of ChatGPT and the Large Language Models

    IBL News | New York

    Artificial intelligence (AI) adoption across spheres has grown exponentially in 2022. But one category is the most buzz-worthy: large language models.

    This year, we’ve seen a proliferation of image generation tools, including OpenAI’s DALL-E, Google’s Imagen, Stability.ai’s Stable Diffusion, and Midjourney. These tools might have a disruptive impact on creative occupations, digital artists, and software programmers. Most popular advances range from uses in interior design to stock photography to AI-generated avatars.

    The conversational text bot ChatGPT, based on OpenAI’s GPT-3.5, is one of the most significant developments of the year.

    This tool can not only communicate in plain English, chat, and answer questions, but it also creates plays and articles, writes and debug software, takes tests, manipulates data, and provide advice and tutoring.

    Despite being in its early days, ChatGPT has already been compared to the iPhone in terms of its potential social impact.

    Some futurists say that in a few years, it might be better than humans, which might have wild implications for the world.

    ChatGPT has been trained on a massive amount of text and text data from a variety of online sources, and it’s getting more accurate and exponentially increasing its capacity as it receives more consultation.

    Andrej Karpathy, Founding Member of OpenAI, said that “GPT-3 is a meta-learner.” “It has learnt to learn. And this remarkable, emergent ability to follow directions is the key to producing complex, tailored behavior for use in various applications.”

    Experts now say that ChatGPT, now open to everyone, has reached a tipping point for AI.

    Since its release, Twitter has been flooded with examples of people using it for everything, from writing proposals and business plans to children’s books.

    In terms of software, it can create blocks of computer code on command.

    The use of AI to generate written content can allow businesses to save time and resources. This might be a big deal for industries such as marketing, publishing, advertising, consulting, and finance, where the use of AI in writing will allow them to produce more written materials in less time.

    — Experiment with ChatGPT for free here.

  • Image Generator Lensa AI App Goes Viral with Its Magic Selfies Feature

    Image Generator Lensa AI App Goes Viral with Its Magic Selfies Feature

    IBL News | New York

    The photo and video editing app Lensa AI reached the No. 1 spot on the U.S. App Store and went viral with its new “magic avatar” feature.

    This feature allows users to turn their selfies into styled, attractive portraits of themselves as sci-fi and fantasy characters with slimmer bodies and following the ideals of beauty in today’s culture.

    It uses AI technology to render photos into artwork based on text prompts.

    The app uses an open-source neural network model called Stable Diffusion trained on Internet data to generate images.

    The success of Lensa AI — with over 15 million global installs in December — has pushed other AI photo editors apps into the U.S. App Store’s Top Charts.

    The AI Art: AI Image Generator app ranks in second place, while Dawn — AI Avatars is in the No. 3 position.

    As a result, an influx of AI-generated selfies are popping up across social media in recent weeks.

    Another phenomenon is image-generating AI models like DALL-E 2 and Stable Diffusion, which can replicate aspects of images from their training data copying from the public internet data including copyrighted images on which they were trained.

     

  • Canvas LMS Expands Its Ecosystem by Acquiring LearnPlatform

    Canvas LMS Expands Its Ecosystem by Acquiring LearnPlatform

    IBL News | New York

    Instructure Holdings, Inc. (Instructure) (NYSE: INST) announced the acquisition of LearnPlatform, a 70-employees start-up based in North Carolina, this month. The terms of the transaction were not disclosed.

    Founded in 2015, LearnPlatform provides solutions to modernize learning environments.

    “The acquisition of LearnPlatform underscores Instructure’s commitment to building an open global education platform,” said Steve Daly, CEO at Instructure.

    With this acquisition, Instructure, the owner of canvas LMS, continues expanding its partner ecosystem. Salt Lake City-based Instructure currently has more than 600 partners.

  • Course Hero Appoints New CEO; Co-Founder Becomes CEO of New Parent Company, Learneo

    Course Hero Appoints New CEO; Co-Founder Becomes CEO of New Parent Company, Learneo

    IBL News | New York

    John Peacock, currently General Manager at Course Hero, will take on the role of CEO, the company announced. Peacock was appointed to the position by Course Hero Co-Founder Andrew Grauer.

    The nomination came as Grauer stepped into the CEO role at Learneo, a new platform of businesses that includes Course Hero in its portfolio.

    Before joining Redwood City-based Course Hero, Peacock co-founded and served as CEO of a mobile gaming company, which he led through the acquisition by Kongregate.

    Another industry appointment was Stephen Laster as President of D2L (Desire to Learn) this week. In his new role, Laster will work alongside Founder and CEO John Baker and lead D2L’s strategy, product, services, sales, and marketing teams, according to the company.

  • Communication Skills Remain Vital, Says Coursera’s Job Skills Report

    Communication Skills Remain Vital, Says Coursera’s Job Skills Report

    IBL News | New York

    Coursera (NYSE: COUR) released its report, The Job Skills of 2023, yesterday, noting what skills trends are critical and increasingly critical in a digital economy. [PDF: Job Skills of 2022]

    The analysis draws on data from Coursera’s 4 million enterprise learners across 3,000 businesses, 3,600 higher education institutions, and governments in over 100 countries.

    The report highlights that:

    • Communication skills remain vital for hybrid workplaces.
    • Management skills to guide teams through change are among the fastest growing.
    • The fastest-growing digital skills have changed more rapidly than the fastest-growing human skills.

    Around 85 million jobs are expected to be displaced by 2025 due to the rapid automation of jobs. As a result, 40% of core skills will change for workers.

    However, research suggests that new roles will outpace those lost to automation, with the global workforce being offered 149 million new technology-oriented jobs by 2025.

    Surveys suggest that a majority of companies globally experience a shortage of candidates today.

     

  • The U.S., Euro Area, and the UK Are All Expected to See Recessions in 2023, Says BoA

    The U.S., Euro Area, and the UK Are All Expected to See Recessions in 2023, Says BoA

    IBL News | New York

    While the Federal Reserve continues its battle against inflation by raising its benchmark interest rate — yesterday, half a point to the highest level in 15 years — Bank of America’s Global Research economists and strategists said that recessions are expected in the U.S., Euro Area, and the UK in 2023.

    As a result of the recession shock, economic growth will come under pressure in the first half of the year.

    Candace Browning, Head of BofA Global Research, said, “in 2023, inflation should come down, but it will take time for central banks to declare victory.”

    These are some of Bank of America’s predictions:

    • A recession is all but inevitable: Expect a mild U.S. recession in the first half of 2023 with a risk that it starts later. Europe likely sees recession this winter with a shallow recovery thereafter as real incomes and likely overtightening pressure demand.

    • Markets turn “risk on” in mid-2023: The S&P is expected to end the year at 4000 and S&P earnings per share to total $200 for the year. Bonds should offer opportunities in the first half of the year;

    • U.S. Rates stay elevated but expect a decline by year-end 2023: Both two-year and ten-year U.S. Treasuries should end 2023 at 3.25%.

    • China’s reopening happens but could be bumpy until later in 2023.

    • After a volatile start to 2023, Emerging Markets should produce strong returns.

    Labor markets should finally ease in 2023, and the U.S. unemployment rate should peak at 5.5% in the first quarter of 2024, hindering consumer spending.

    Total returns of approximately 9% are expected in investment grade credit in 2023, in addition to a default rate peak of 5%, far below past recessions.

     

  • AI Adoption Plateaus and Talent Shortages Threaten the Shift

    AI Adoption Plateaus and Talent Shortages Threaten the Shift

    IBL News | New York

    The proportion of organizations using AI has plateaued between 50% and 60% for the past few years. Despite the high adoption, it has more than doubled since 2017.

    This is the main conclusion of this year’s McKinsey Global Survey on Artificial Intelligence (AI). Leaders in AI are making larger investments and engaging in advanced practices to enable scale and faster development.

    On talent and upskilling, the data show that there is significant room to improve diversity in teams, as these correlate with outstanding performance.

    Also, in the last five years, the average number of AI capabilities that organizations use, such as natural-language generation and computer vision, has doubled.

    Among these capabilities, robotic process automation and computer vision have remained the most commonly deployed each year, while natural-language text understanding has advanced from the middle of the pack in 2018 to the front of the list just behind computer vision.

    On the other hand, the talent shortage in AI-related roles — especially among AI data scientists —threaten to slow that shift for some companies.

    Michael Chui, Partner at McKinsey Global Institute, said, “We have seen the “AI winter” turn into an AI spring, but after a period of initial exuberance, we appear to have reached a plateau.”

    “Companies taking a longer view have made steady progress by transforming themselves into learning organizations that build their AI muscles over time. These companies gradually incorporate more AI capabilities and stand up increasingly more applications progressively faster and more easily thanks to lessons from past successes as well as failures. They not only invest more, but they also invest more wisely, with the goal of creating a veritable AI factory that enables them to incorporate more AI in more areas of the business.”