IBL News | New York
The text-to-speech platform ElevenLabs launched a powerful AI tool named “Conversational AI” this month that allows to build agents with voice.
The voice interaction shows low latency and interruption handling for back-and-forth conversation.
The model allows for swapping between Gemini, Claude, and ChatGPT or bringing a custom implementation.
It features external function calling and integrates with any third-party app to get real-time information.
The agents are powered by 70 realistic-sounding AI voices in up to 32 languages and are built on users’ knowledge base.
As use cases, ElevenLabs mentioned the following:
• Customer Support to handle customer inquiries 24/7.
• Scheduling for appointment booking and management, from healthcare to personal services.
• Outbound Sales for cold calling at scale and qualifying leads.
• Gaming experiences.
• Education for personalized learning experiences, offering explanations, quizzes, and adaptive lessons based on a student’s progress.
• Fan engagement with interactive experiences from trivia to personalized content recommendations.